Operations

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Summary #

• IT operations (ITOps) refer to the set of processes and services that are administered by an IT department within a larger organization or business.

• ITOps is one of the four defined functions in the best practices framework for IT service management, along with technical management, application management and the service desk

• ITOps is the core function of the IT department, which usually reports to the chief information officer (CIO). It is one of the four functions

  1. Operations
  2. application management
  3. service desk management
  4. technical management

  (along with technical management, application management and service desk management) defined in the IT Infrastructure Library (ITIL), the de facto industry standard best-practices framework for IT service management.

Information technology operations - more commonly referred to as IT operations, or ITOps - is the process of implementing, managing, delivering and supporting IT services to meet the business needs of internal and external users.

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